Emails arriving in a shared inbox are read, categorized and forwarded to the right owner automatically.
Select an email to read
Go ahead and try it. This screen simulates the system with sample data.
Sorts messages by type and urgency
Drafts replies for staff to send, or sends them automatically by rule
Makes sure every case has an owner
Shared inboxes such as info@, sales@ or support@ receive dozens to hundreds of emails a day: quote requests, status enquiries, complaints and spam. Several people read them but nobody owns them, so important emails are answered late or not at all, and managers only find out when a customer calls to complain.
The Shared Inbox AI reads every incoming email, classifies it by type and urgency, and forwards it to the right owner automatically. For common questions it drafts a reply from your organization's data for staff to review and send, or sends automatically by rule for standard cases. Every case has a status and an owner, and the system alerts the team when anything is left open beyond the agreed time.
After go-live, customers receive faster and more consistent replies, sales and service teams spend their time on cases that truly need a person, and managers can see which types of email are growing and which cases are about to slip. Khaojai IT configures the email triage to match your case types and teams, and connects it to Microsoft 365, Google Workspace, your CRM and your ticketing system.
Typically 4 to 8 weeks, including connecting the mailboxes, defining case types and routing rules, and trialling with real email before full rollout.
By default the AI drafts and a staff member reviews and sends. You can enable automatic sending only for clearly defined standard cases, such as acknowledging receipt, and turn it off at any time.
Yes. It connects to your existing mailboxes without migrating email or changing addresses, and can push case data into the CRM or ticketing system you already use.
Email stays in your organization's mail system. The AI processes it within defined boundaries, access follows each team's permissions, and customer personal data is handled in line with PDPA.
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