Answers LINE and web chats and phone calls, and completes real transactions for customers.
Go ahead and try it. This screen simulates the system with sample data.
Check order status, book appointments and change addresses right in the chat
Answers calls in natural spoken Thai
Hands off to staff with a case summary, so customers never repeat themselves
Customers message you on LINE and call all day, but your service team is small and works office hours. Repeat questions such as order status or opening hours eat up agents' time, and anyone who writes in after hours waits until morning. Many organisations have tried menu-driven chatbots, only to find they fail the moment a customer asks something off the menu.
Khaojai IT's AI chatbot answers LINE and web chats and takes phone calls in natural spoken Thai, and it completes real transactions: checking order status, booking appointments or changing a delivery address in a single conversation. The AI reads questions written the way people actually talk, pulls data from your systems and answers only from real records. When a case gets complex or the customer asks for a person, it hands off to staff with a summary, so the customer never repeats themselves.
After go-live, the questions that repeat every day resolve themselves without waiting for an agent, customers get answers immediately even outside office hours, and your team has time for the cases that genuinely need a person. Team leaders also see what customers ask about most. Khaojai IT builds the chatbot around your organisation's own procedures and connects it to the order system, CRM or databases you already use.
It depends on the number of channels and the transactions the AI should handle. Typically the chatbot answers basic questions within 4 to 8 weeks, with more complex transactions added in later phases.
Yes. It connects to your LINE Official Account, website and current phone system, and pulls data from your order system, CRM or existing databases through APIs so the AI answers from real records.
The AI answers only from the data and knowledge base your organisation defines. When it cannot find an answer it says so and hands off to staff rather than guessing. Your team can review and adjust answers from the admin console.
Data is stored in your own environment or the cloud you choose, encrypted in transit and at rest, with access logs. Retention periods can be set to match your organisation's PDPA policy.
AI in this system
Describe the problem your organisation faces. Our team and AI will recommend the right software and help you think it through.
