AI Customer Service (Chat & Voice)
Answers LINE and web chats and phone calls, and completes real transactions for customers.
AI answers, completes transactions and hands off to staff when cases get complex.See details ›Inbound Voicebot
Answer customer calls in natural Thai and complete transactions within the call.
Incoming call081 234 5678After hours call at 9:14 pm00:00
After hours call at 9:14 pm
Go ahead and try it. This screen simulates the system with sample data.
Highlights
Understands Thai and your organization's terminology
Handles hundreds of calls at the same time
Connects to your existing IVR and phone system
What Inbound Voicebot is and how it helps your organisation
Inbound calls flood the contact center in the morning and after work. Customers wait so long they hang up, even though most calls are routine: checking a balance, booking a technician or asking about a status. Touch-tone IVR filters some of it, but many callers pick the wrong menu or press zero for a human straight away.
Khaojai IT's voicebot answers customer calls in natural spoken Thai. It listens to what the caller says in ordinary sentences, understands your organisation's own terminology and completes the transaction within the call, such as checking an amount due, booking an appointment or opening an incident. It handles hundreds of calls at the same time and connects to your existing IVR and phone system. When a case is complex or the customer complains, the AI transfers the call to an agent along with a summary of what was already discussed.
After go-live, routine calls are resolved without queueing, wait times fall and customers can reach you outside office hours. Agents take only the calls that truly need a person, and team leaders see reports of what customers call about and when. Khaojai IT designs the voicebot's conversations around your procedures and connects it to the back-office systems you already run so it can complete transactions for real.
Questions buyers ask before starting
Does the voicebot really understand our accents and terminology
The Thai speech recognition is tuned before launch to recognise your product names, branch names and internal terms, and it keeps improving from real calls after go-live.
Do we have to replace our PBX or phone system
No. The voicebot connects to your existing IVR and phone system through SIP or your carrier's API, and can transfer calls back to agents in the same system.
How long does implementation take
It depends on how many transactions should be completed in-call. Typically the voicebot handles basic calls within 6 to 10 weeks, then expands to further topics.
If the AI gets a transaction wrong, who is responsible, and does a person check
Transactions with real consequences, such as changing account details, are configured to require identity verification and read-back confirmation with the customer every time. Every call is recorded and summarised for later review.
AI in this system
AI listens, understands and completes transactions, transferring the call when cases get complex.
- 01Hears spoken ThaiTurns the caller's speech into text even with background noise
- 02Detects caller intentKnows whether the caller wants a balance, to report an issue or to book
- 03Replies in a natural voiceSpeaks Thai back instantly, with no keypad menu to wait through
- 04Finishes tasks in the callVerifies identity and records the transaction without a transfer
Works with the systems you already use
LINEMicrosoft 365Google WorkspaceSAPExcelExisting systems through APIs
Questions about Inbound Voicebot?
Tell us about it
Describe the problem your organisation faces. Our team and AI will recommend the right software and help you think it through.