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Citizen e-Service

Bring your agency's services together on web, app and LINE so citizens can serve themselves at any time.

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Citizen e-ServiceSample data
Good morningSomchai Rakmueang
Digital ID card
Somchai Rakmueang1 5099 xxxxx xx 2
Identity verified

City services

Go ahead and try it. This screen simulates the system with sample data.

Highlights

Connects with the Thang Rat app and LINE

Connects with the Thang Rat app and LINE

Supports government data standards

Supports government data standards

Fewer trips to the office

Fewer trips to the office

What Citizen e-Service is and how it helps your organisation

Citizens still travel to the office for a certificate, an appointment or a simple request, and usually call first to ask which documents to bring. Each service lives on a different web page with a different form, so counter staff answer the same questions all day instead of doing the work that needs their judgement.

The e-Service system brings your agency's services into one place that citizens can use themselves through the web, the Thang Rat app and LINE, 24 hours a day, from finding a service and filling in a request to attaching documents and tracking the result. AI answers questions from your agency's regulations and manuals, lists the documents to prepare and guides citizens to the right service. Questions it cannot answer are handed to an officer with full context.

After go-live, citizens complete most services online without travelling, counter staff have time for the complex cases that need them, and executives see which services are used most and which questions come up often. Khaojai IT designs the e-Service system to government data standards and connects it to the back office systems and databases your agency already uses.

Questions buyers ask before starting

How long does development take, and can we start small

Yes. We recommend starting with the 3 to 5 most used services, which takes about 2 to 4 months, then adding further services on the same platform without starting over.

Can it connect to the Thang Rat app, LINE and our existing back office systems

Yes. The system connects to the Thang Rat app following DGA guidelines, serves citizens through your agency's LINE Official Account and links to your back office systems or databases through APIs so requests reach officers without re-keying.

How accurate are the AI answers to citizens

AI answers only from the regulations, manuals and announcements you approve, and cites its sources. When it is unsure it hands over to an officer instead of guessing, and you can review past conversations.

Is citizen data secure and PDPA compliant

The system requests consent and states the purpose before collecting data, limits access by role, logs activity and runs on your agency's servers or a government cloud according to your security policy.

AI in this system

AI answers citizen questions and guides them to the right service.

  1. 01Answer citizen questionsExplains steps, documents and office hours around the clock.
  2. 02Guide to the right serviceUnderstands what citizens need and sends the matching service link.
  3. 03List documents to prepareTells citizens which documents they need before starting an application.
  4. 04Hand off complex questionsPasses questions it cannot answer to staff with a conversation summary.

Works with the systems you already use

LINEMicrosoft 365Google WorkspaceSAPExcelExisting systems through APIs

Questions about Citizen e-Service?
Tell us about it

Describe the problem your organisation faces. Our team and AI will recommend the right software and help you think it through.

Which organizations is Citizen e-Service a good fit forCan Citizen e-Service connect to our existing systemsWhat do we need to prepare to start a project